FAQ
General
What is the law on electric bikes in Australia?
On February 2023, the government gave recognition to the NSW Minister for Metropolitan Roads for amending the Road Transport Act 2013’s provisions limiting the maximum power of e-bike motors permitted on public roads.
The permissible level of continuous running power was increased from 250 watts to 500 watts by the Road Transport Legislation Amendment (Electric Skateboards and Bicycles) Regulation 2023
Are GOAT BIKES legal in Australia?
Yes! All our bikes come speed restricted to 25km/h (200watts) which meet the Australian regulations for electric power assisted bikes. Each state has slightly different requirements in regards to what defines an ebike (EPAC).
We do encourage all our customers to check their local state laws as these are updated regularly. Our bikes come fitted with a throttle and isolator which mean they can be turned on for private property use or off to meet local regulations. Our bike models can be speed unlocked for private use only once a compliance has been signed.
NSW – https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes
QLD – https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules
VIC – https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles
SA – https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle
WA – https://www.transport.wa.gov.au/activetransport/bicycle-rules-standards-and-safety.asp
How fast is a GOAT BIKE?
GOAT BIKES are restricted to 25km/h to meet public speed limit regulations, however can be unlocked to 50km/h for use on private property only.
Where are we located?
GOAT BIKES warehouse is located in Chinderah, New South Wales, 2487, Australia.
Whilst we don't offer a try before you buy, please be assured that you can return any item within 7 days of delivery.
Do I have to register my electric bike?
No – electric bikes do not need to be registered and can be used as a normal bicycle. They do have to be sold speed restricted to 25km/h and all riders must follow local road rules in the same manner as a regular bicycle rider. GOAT BIKES can be unlocked to 50km/h for use on private property only.
We recommend registering your bike if you are looking to sell it within the warranty period.
What is the range on a GOAT BIKE and how long will my battery last?
Between 80km-200km with pedal assist.
Where do I service my bike?
If it is general wear and tear on your GOAT BIKE, you can take it to any local Bike Store for repairs. If there is an issue with any parts on the bike please get in contact with us and if it is found to be a manufacturing issue, it will be covered under warranty during the warranty period.
We suggest servicing once per year or 500km, whichever comes first.
How much does a GOAT BIKE weigh?
Approximately 46kg.
Are the bikes water resistant?
Yes, however they cannot be completely submerged in water or hosed when cleaning.
Postage & Delivery
When will I receive my order?
GOAT BIKES are sent out daily from our factory, unless on pre-order due to high demand. The Hillbilly Goat 500 currently has a delivery time of 3-7 days. The Mountain Goat 750 and The Horny Goat 1000 currently has a delivery time of 30 days. Pleasure be assured that clear communication will be made from the moment you purchase your bike to the moment you receive it!
Do you offer express delivery?
Unfortunately not as these are a bulky item.
How much is delivery?
We offer free delivery
Do you delivery to PO boxes?
No, as most of our products are bulky items and will need to be signed for.
Orders & Returns
What is your returns policy?
Returns within 7 days in original unopened packaging at customers expense will qualify for a full refund.
How can I return my item?
Please contact us at contactgoatbikes@gmail.com to complete a returns form.
How can I cancel my item?
Cancellation requests for in-stock bike orders must be submitted within 24 hours of the order confirmation at no penalty. Cancellation requests submitted after the first 24 hours will be subject to delivery costs.
Payment & Warranty
What payment methods do you accept?
Paypal, Apple Pay, Google Pay & Credit/Debit Card (Visa, Mastercard, American Express)
What is your warranty period?
Our warranty period is 1 year on parts and 3 years on the bike frame.
Does warranty transfer if I sell my GOAT BIKE?
Yes – please be sure to register your bike for warranty on our website to ensure any claims are tracked and covered.